- Have a question? Call us +18257985261
At MapleLeafMart, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward process for returns and refunds.
Returns can be requested within 14 days of receiving your order.
Items must be unused, in their original packaging, and in the same condition as received.
Certain items, including skincare, personal care products, earrings, and final sale items, are non-returnable for hygiene and safety reasons.
Once we receive and inspect your return, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.
Shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the item is defective or sent incorrectly.
Exchanges are only offered for defective, damaged, or incorrect items.
Please contact us before returning a product for an exchange.
Orders may be cancelled within 24 hours of purchase for a full refund.
Once processing begins, cancellations cannot be guaranteed.
If you have any questions about returns, refunds, or exchanges, please contact us:
📍 Address: 401 West Georgia Street, Suite 1500, Vancouver, BC V6B 5A1
📞 Phone: +1 825-798-5261
📧 Email: hello@mapleleafmart.top
We are committed to resolving any issues promptly to ensure a positive shopping experience.